Shipping Policy

Domestic Canada Orders:

All hookah delivery purchases are shipped within 1-2 business days via CanadaPost  or UPS. You have the option at checkout to choose which shipping method you require. All of our shipping rates are automatically courier calculated. Please ensure to write any notes in the comment section at the "Cart Page". We ensure that your package is delivered safely and undamaged. Please ensure your address is correct at checkout to overcome any delays of receiving your order.

International Orders:

We ship Hookah products internationally. International shipping courrier is CanadaPost and is then transferred to your National Postal services upon arrival in your country. 

• Customs fees  on hookah items may be applied based on your countries taxes and law regulations (Your Country will determine duties if any apply)
• Luxury Shisha MTL has no control over customs holding your package or charging you extra taxes and fees on your shisha delivery.
• You are responsible when placing an order in regards to country laws and regulations. We will do our best in packaging your hookah merchandise and ensuring it arrives to you safely and undamaged.
• Estimated shipping at checkout is based on the estimated arrival of your hookah shisha order via the post office. We do not have control over estimated times due to customs of your country. Once your order leaves our warehouse, we have no control over the arrival of your item. 
• In a case where your package does arrive damaged, please contact us and we will put in a claim and send you a new package based on the circumstances. Evidence of damaged goods will be requested.
• You are responsible for shipping to your own address. Please ensure your address is correct at checkout. Orders that do not have the correct address will not be refunded under any circumstances.